Mixers and Tapware

• 15 YEARS cartridge replacement
• 1 year Manufacturing Warranty (hoses, o-rings and trigger nozzle sprays)
• 1 year Warranty on product finish
• Not for commercial use
• Must be installed by a licenced plumber

Matte Black Products

• 15 YEARS cartridge replacement
• 1 year Manufacturing Warranty
• 1 year Warranty on product finish
• Not for commercial use
• Must be installed by a licenced plumber

Showers

• LIFETIME REPLACEMENT on shower rose only
• 1 year Manufacturing Warranty (hoses and o-rings)
• Not for commercial use
• Must be installed by a licenced plumber

Bath Spouts

• 1 year Manufacturing Warranty 
• Not for commercial use
• Must be installed by a licenced plumber

Accessories

• 2 years Manufacturing Warranty
• Heated Towel Ladders must be installed by a licenced electrician

Baths

• 12 YEARS Manufacturing Warranty
• Replacement Warranty only applicable if fault deemed as manufacturing defect 
• Not for commercial use
• Must be installed by a licenced plumber

Sinks

• 2 years Manufacturing Warranty 
• Not for commercial use
• Must be installed by a licenced plumber

Toilets

• 5 years Manufacturing Warranty covering ceramic replacement only
• 2 years Manufacturing Warranty covering internal system valves
• 1 year Manufacturing Warranty covering labour and parts 
• Not for commercial use
• Must be installed by a licenced plumber

Delivery

This is an order only item and is subject to availability from the applicable wholesalers. If you require your product urgently, please check availability with staff before ordering.

The item will be available for dispatch or pick up generally within 1-5 working days. Some items can not be delivered via courier and hence require pick up. Contact us on 02 9707 1466 to get more information. If you require delivery this can be organised on a job by job basis for some bulky items which cannot be shipped via the courier.

Returns

We are happy to exchange, provide store credit or refund items in new, unused and original condition within 30 days from the date of your order (In-stock items only. Order only items are excluded). When returning items, both products and packaging must be returned undamaged with the goods in order for the goods to be restocked and resold. For items with free shipping, the calculated cost of the shipping will be excluding from the credited amount and the return shipping is at the buyers expense.

The Items will need to be returned to 104 Canterbury Rd, Bankstown 2200, NSW. All returns must be approved by the office and must be accompanied by an invoice, reason for return and the item code (for an exchange transaction). Please contact the staff on 0297071466 for further instruction. We recommend sending the returned goods via registered post or courier as we do not accept responsibility for lost/damaged items

For more information please see our returns policy.