We are happy to exchange, provide store credit or refund items in new, unused and original condition within 30 days from the date of your order under the following conditions:
- The items are a stock line item.
- Items and packaging must be returned undamaged and in original working order.
For items with free shipping, the calculated cost of the shipping will be excluded from the credited amount.
Return shipping must be covered by the buyer.
For items that are order-only and not custom:
- The buyer must cover any restocking fees.
- The buyer must cover the cost of return shipping.
Items that are not refundable or exchangeable fall under the following conditions:
- The item is no longer in stock or discontinued
- The item is custom
The Items will need to be returned to 104 Canterbury Rd, Bankstown 2200, NSW. All returns must be approved by the office and must be accompanied by an invoice, reason for return and the item code (for an exchange transaction). Please contact the staff on 0297071466 for further instruction. We recommend sending the returned goods via registered post or courier as we do not accept responsibility for lost/damaged items.
Operating Hours for Customer Returns:
Sunday: No returns are processed on Sunday.
104 Canterbury Rd,
Bankstown, 2200, NSW
Please note, we cannot provide a refund if; you do not have proof of purchase from Sydney Home Centre, the goods have been used or tested, the goods have been damaged after you purchased them, or if you find the same item at a cheaper price somewhere else. Products that are specially ordered non-stocked items, custom made, bulk quantity, or corporate special orders cannot be exchanged/refunded.
FAULTY ITEM / WARRANTY CLAIM
Goods are covered by manufacturer warranties. On your behalf, we will assist to repair, exchange or provide a credit note for the goods subject to the agreement of the customer. If the goods are not repairable, you will be eligible for a new replacement, exchange or store credit. Refunds are not granted on warranty claims as the goods have been used. Please note, some manufacturers warranties are for replacement and not repair.
Please inspect your product within 14 days of receiving it to check for any defects even if you are not planning on using the item straight away so we can immediately exchange the item as a replacement and not a warranty claim.
We do not refund postage, or cover the cost of return postage on warranty claims, as your warranty is a manufacturer warranty not a Sydney Home Centre warranty.
To return your item, please follow these steps;
Most disputes can be resolved through communication and it's best to contact us as soon as you recognise a potential problem. Should you require further assistance please contact Customer Service; firstname.lastname@example.org OR 02 9707 1466
Sydney Home Centre Warranties Against Defect
Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage within a reasonable time frame from purchase. You are entitled to have the goods repaired or replaced at our choice if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au.